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Terms & Conditions

Terms and Conditions

Acceptance of order

The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.

Your right To Cancel

You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery.

Please note that if your order has been processed and dispatched we are unable to cancel it and therefore return costs are at your expense.

If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (Radiotronics) and you will be charged for the return of the order.

Please note Business Post's returns charges: £20.70 up to 10 kilos and 48p per kilo thereafter, Direct delivery charges may vary.

Wrong Delivery Address Inputted

If you provide us with a wrong delivery address and your goods are signed for by another party, Radiotronics cannot be held responsible for any loss you incur as a result.

Hassle-Free Returns

Product RMA Number (Returns Number)

You may of course return any items purchased from Radiotronics within 14 days, please get an RMA number within 7 days of purchase by emailing returns@dfb-uk.com, or by contacting us on the usual telephone number.

Please note - We cannot refund monies back if we have not issued a RMA number. If goods are sent back without an RMA number we will be unable to issue you with a refund, therefore please ensure you obtain an RMA number.  Returns costs are at your expense.

Product Guarantee

All items purchased from Radiotronics are covered by a 12 months guarantee, with the exception of consumable items such as CDs, styli, fluids, fuses etc.
We will exchange or repair any product if it displays a manufacturing fault within 28 days.
If it displays a manufacturing fault after 28 days but within the guarantee period we will repair or send spare parts to you free of charge.
Accidental damage and damaged caused by misuse is not covered by this guarantee and therefore a charge will be made.

Copyright and Trademarks

All Site design, text and graphics are the copyright of Radiotronics. ALL RIGHTS RESERVED.

Specifications, Colours, Weights and Sizes

We reserve the right to alter specifications without prior notice. All sizes and weights given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices. A name given to a product is not necessarily representative of the colour. All goods are subject to availability. If sold out, free offers may be substituted with an item of the same value.

Faulty Products :: Your Guarantee

Time Period Action
On arrival (within 7 days) Products arriving "dead on arrival" or "damaged" will be replaced (not repaired) at Radiotronics cost.  This will include carriage costs, however, our couriers cannot specify a time for delivery or collection of items.  Failed collections or deliveries with respect to warranty claims will incur £10 charge if there is nobody in.
Within 6 months Products developing a fault within 6 months of the invoice date will be repaired** or replaced* at Radiotronics cost.  This will include carriage costs, however, our couriers cannot specify a time for delivery or collection of items.  Failed collections or deliveries with respect to warranty claims will incur £10 charge if there is nobody in.
Within the remaining guarantee period Products developing a fault after 6 months, but still remaining within warranty will be replaced* or repaired** under manufacturers warranty.  We expect you to cover the cost of returning the item, however, we will return the repaired or replacement product back to you free of charge.

* Faulty used units may be replaced with an immediate 'repaired' unit.  ** We cannot guarantee the period of time that a repair under warranty will take, however we will endeavour to ensure that you unit will be repaired within a 'reasonable time'.

Please note

Items that have gone faulty due to misuse or insufficient care may be rejected.  Please note any repairs or replacements made will not extend the original guarantee of the product. This does not affect your statutory rights in the event of faulty goods.