Basic Delivery Information
For non-UK mainland deliveries, please select your country from the drop-down list in your shopping cart. If your country or territory is not listed then we cannot deliver to you.
Subject to stock, Internet orders placed and, providing your payment has been cleared, by 1pm weekdays will be despatched the same day for delivery within 2 working days, usually the following working day. Orders placed on weekends (After 1pm Friday through Sunday night) will be processed and despatched the following Monday (excluding bank holidays of course) for delivery on the following Tuesday or Wednesday, again subject to stock.
Our returns policy is strictly return to base only. That means that the buyer pays return postage. We recommend that you use Parcel Monkey (click here) where you can arrange for them to collect from you. However, Parcel Monkey is effectively a price comparison website and we recommend you choose a courier you've heard of such as DPD, for example.
We are a trade supplier and all the products we sell are for "Professional Use Only".
We do not offer products on a trial basis. If you place your order without contacting us first, we shall assume that you understand the compatibility and suitability of the products you are ordering.
PLEASE DO NOT SEND PRODUCTS BACK TO OUR ADDRESS. WE WILL SUPPLY THE RETURN ADDRESS DEPENDING ON THE PRODUCT YOU WISH TO SEND BACK, THIS IS BECAUSE DIFFERENT MANUFACTURERS HAVE DIFFERENT RETURNS POLICIES.
None faulty products
If you change your mind about what you have purchased, you may return your purchase for a full refund less our delivery costs. This means that we will retain whatever it cost us to deliver it to you in the first place, even if we didin't charge you for the delivery.
Return carriage is your own responsibility.
The goods must be UNOPENED.
We do not accept returned goods that have been opened, as once a product's internal or external packaging has been opened, it is illegal for us to attempt to sell it as brand new.
Under certain circumstances we may accept back a opened-box product, however, there will be a restocking fee from 15% to 25%. This either covers the cost of repackaging it or this will be the amount we will reduce the product by to re-sell it as b-grade.
All products carry a manufacturers' full 12 month warranty unless stated otherwise. Consumables, such as headsets and accessories do not carry a warranty, other than arriving dead on arrival.
RETURNS AUTHORISATION: Please contact us to obtain a returns number and return address. Unauthorised returns are most likely to be rejected. This means your parcel may be returned to you and therefore wasting your money on postage.
Please make sure there is a fault: For electrical products, you should check all exterior fuses, there should be one in the plug and there may also be some in the rear of the unit and check the plug for the fuse and any loose wires.
PLEASE NOTE: If there is no fault found, some manufacturers have a "no fault found" charge, and may also charge you a carriage charge to deliver the product back to you. We have no control over this; therefore please ensure the manufacturer or ourselves agree that there is a fault before returning the product.
Within 14 days:
Subject to having available stock to hand, If your product develops a fault within 14 working days we will usually simply replace it. For products under 20Kg we will usually ask you to return the product to us or our supplier, but we will re-reimburse you for any carriage charges inured up to a maximum of £15 (including VAT); providing the original postage receipt is supplied to our office.
Please note: if you do not send us the original postage receipt (not a photocopy), we will not refund your postage costs.
After 14 days:
Depending on your product's manufacturers' warranty policy, we may either ask you to send your product directly back to the manufacturer or back to our service centre for repair. In either instance you must contact us first to arrange a return.